FREQUENTLY ASKED QUESTIONS AND ANSWERS

WHICH GUESTS GET THE SFL GUEST CARD RATE AND HOW DO I GET MY TICKETS AT THE GUEST CARD RATE?
Guests staying at an accommodation in Serfaus, Fiss or Ladis are entitled to the SFL Guest Card Rate for the duration of their stay. To be able to purchase tickets in the Online ski ticket shop at the discounted guest card rate, you need to have an active a mySFL account. You will receive your Digital Serfaus-Fiss-Ladis Guest Card once you have completed the electronic check-in form provided to you directly by your accommodation. We would like to point out that this is a new service for our landlords and guests and is therefore not yet available at all accommodations.
Please note: The email address on the mySFL account must match with the email address of your guest registration in your accommodation/check-in.

HOW CAN I BUY TICKETS VIA THE SERFAUS-FISS-LADIS WEBSITE AT THE SFL GUEST CARD RATE?
1. Register for mySFL or log in with your account. The email address on the mySFL account must match the email address used for registration at your accommodation/check-in. You can register/login HERE. Have you already booked? No problem! Of course you can also create a mySFL account after completing your booking.

2. Please confirm the SFL activation email. Can’t find the email? Please check your SPAM folder.

3. Log in to mySFL and click HERE to get to the SFL Online ski ticket shop. First click on the yellow button "Reload ticket shop". Now you can buy your tickets at the SFL Guest Card rate.

Info: It may take a few minutes until the guest card rate is available in the Online ski ticket shop. You can update the Online ski ticket shop by clicking on the button "Reload Ticketshop". If no available guest card days are visible, please contact us by e-mail at info@serfaus-fiss-ladis.at.

HOW CAN I BUY TICKETS VIA THE SERFAUS-FISS-LADIS APP AT THE SFL GUEST CARD RATE?

1. Download the Serfaus-Fiss-Ladis App (Info: Link only accessible on mobile devices).

2.  In the app, click on the user icon in the top right-hand corner.

3. Register for mySFL or log in with your account
Please note: The email address on the mySFL account must match the email address used for registration at your accommodation/check-in. (Once you have registered for mySFL, confirm the SFL activation email and you are ready to log in to the app).

4. In the wallet (the yellow wallet icon in the bottom bar) you will now find your Digital Guest Card. It may take a few minutes for the guest card to appear in the Wallet. Are your cards still not visible after a few minutes? Please reload the app using pull-to-refresh. As soon as your cards are in the Wallet, click on "Shop" in the bottom bar on the right. Now you can purchase your tickets at the Serfaus-Fiss-Ladis Guest Card rate. Are no Guest Card days available in the shop, please contact us via info@serfaus-fiss-ladis.at.

IS THE SFL GUEST CARD RATE ONLY AVAILABLE ONLINE?
No. If you spend one night or more in Serfaus-Fiss-Ladis, you’ll receive the SFL Guest Card from your landlord on arrival. You can still purchase your tickets with the printed Guest Card (at the Guest Card Rate) at the ticket offices.

WHERE CAN I PICK UP MY PURCHASED ONLINE TICKET?
You can simply collect your ski tickets at one of the pickup machines with the pick-up code (QR-Code) you received in your confirmation email.

I STILL HAVE A KEYCARD FROM MY LAST SKI HOLIDAY?
Yes! In the SFL Online ski ticket shop you can load the new ski pass onto all current Skidata-KeyCards. All you need is the card number which you will find on the back of your card. You can identify Skidata cards by the lettering "keycard" on the card. If the card number on your keycard starts with «01» it can be recharged. The ski pass is automatically activated as soon as you go through the turnstile gates for the first time. It may take a few seconds for the turnstile to open.

CAN I LOAD MULTIPLE TICKETS ONTO ONE EXISTING KEYCARD?
No, that is not possible. Each guest or family member needs their own KeyCard.

WHAT HAPPENS IF I LOSE MY TICKET?
When you collect your ticket from one of the pick-up machines, you will receive your ski pass along with a receipt. Please keep the receipt safe, as it can be used to block a lost ticket and reissue a new one. If you recharged an old KeyCard, you need the proof of payment or your order confirmation.

ARE MY SKI TICKETS TRANSFERABLE?
No, ski passes are non-transferable.

SMARTPHONE SKITICKETS
The purchase of Smartphone Skitickets is currently not possible.

BOOKING VIA WWW.SERFAUS-FISS-LADIS.AT
If you have completed your booking via the booking platform on our website www.serfaus-fiss-ladis.at, you do not need a Digital Serfaus-Fiss-Ladis Guest Card. The guest card rate is automatically activated for your travel period.

BOOKING DIRECTLY WITH THE LANDLORD OR VIA AN EXTERNAL PORTAL
If you have completed the booking directly with the landlord or via an external portal, the electronic pre-registration from the landlord is mandatory in order to be able to purchase the ski passes at the Serfaus-Fiss-Ladis guest card rate. Please contact your landlord for this.

WHICH PAYMENT OPTIONS CAN I USE IN THE SFL ONLINE SKI TICKET SHOP?
Payments by credit/debit card (Visa, Mastercard, Maestro, V PAY) and instant bank transfers by are accepted.

I PURCHASED TICKETS ONLINE, BUT I CAN`T GO. CAN I CANCEL MY TICKETS?
Yes, this is possible. Please fill out the cancellation form and send it to as per e-mail. The amount will be transferred back to your bank account.

WHAT ABOUT THE AGE REGULATIONS FOR WINTER 2024/25?
Children born in or after 2019 ride for free.
Children born between 2010 and 2018 inclusive receive a child rate.
Youth born between 2009 and 2006 inclusive receive a youth rate.
Ladies and gentlemen born before 1960 receive a discounted senior citizen’s rate.

WHERE CAN I FIND THE GENERAL TERMS AND CONDITIONS?
HERE you can find the General Terms and Conditions of the cable car companies.

Should your questions not be answered here, we are happy to help in person! Please contact us at the following details:

Bergbahnen Fiss: +43/5476/6396 | kassa@bergbahnen-fiss.at
Seilbahn Komperdell Serfaus: +43/5476/6203 | kassa@skiserfaus.at
Tourist Board Serfaus-Fiss-Ladis: +43/5476/6239 | info@serfaus-fiss-ladis.at

Find the opening hours of the ticket and information offices HERE.